FAQs
Frequently Asked Questions
At It’s a Dog Thing, every product is handmade in the UK by a certified dog trainer and scentwork specialist. If you have a question, you’ll likely find the answer below!
Ordering & Shipping
Where do you ship?
We ship across the UK. At the moment, we do not offer international shipping—if this changes, we’ll update our website and social media.
We ship across the UK. At the moment, we do not offer international shipping—if this changes, we’ll update our website and social media.
How long will my order take?
All items are made to order and usually dispatched within 1–3 working days. UK delivery takes 2–5 business days after dispatch.
All items are made to order and usually dispatched within 1–3 working days. UK delivery takes 2–5 business days after dispatch.
Can I track my order?
Yes! You’ll receive a dispatch email with tracking details. Didn’t get it? Check your spam or contact us directly.
Yes! You’ll receive a dispatch email with tracking details. Didn’t get it? Check your spam or contact us directly.
What payment methods do you accept?
We accept all major payment methods, including Visa, Mastercard, PayPal, Apple Pay, Google Pay, American Express, and more for your convenience.
We accept all major payment methods, including Visa, Mastercard, PayPal, Apple Pay, Google Pay, American Express, and more for your convenience.
Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible. If your order hasn’t been made or dispatched yet, we’ll do our best to help.
If you need to make changes or cancel your order, please contact us as soon as possible. If your order hasn’t been made or dispatched yet, we’ll do our best to help.
Product Information
What materials do you use?
Our leads and collars are handmade in the UK from premium, durable materials—like waterproof webbing, padded polypropylene, and heavy-duty clips—chosen for safety and performance.
Our leads and collars are handmade in the UK from premium, durable materials—like waterproof webbing, padded polypropylene, and heavy-duty clips—chosen for safety and performance.
Are your leads waterproof?
Yes! Our Waterproof and Sports Collections are water-resistant or fully waterproof—perfect for muddy walks, beach days, and rainy adventures.
Yes! Our Waterproof and Sports Collections are water-resistant or fully waterproof—perfect for muddy walks, beach days, and rainy adventures.
What’s the difference between your lead types?
- Rubber Tracer Leads: Extra grip in wet conditions
- Multi-Functional Training Leads: Adjustable, with hands-free options
-
Short Control Leads: Great for busy environments
Not sure which is right for you? Just ask—I’m happy to help!
Are your products handmade?
Yes, every product is handmade in the UK by a qualified dog trainer, ensuring top quality and attention to detail.
Yes, every product is handmade in the UK by a qualified dog trainer, ensuring top quality and attention to detail.
How do you test your products?All of our leads and collars are tested by my own dogs, Freya and Scout, to ensure they’re safe, reliable, and comfortable for real-life adventures.
Are your leads and collars safe for strong or reactive dogs?
Absolutely. Our products are designed with safety and durability in mind, using strong materials and secure fittings. If you have a specific concern, let me know and I’ll help you choose the best option.
Absolutely. Our products are designed with safety and durability in mind, using strong materials and secure fittings. If you have a specific concern, let me know and I’ll help you choose the best option.
Customisation & Fit
Can I customise a lead or collar?
We offer set sizes and features, but always welcome your feedback. Got a special request? Message us and we’ll see what’s possible.
We offer set sizes and features, but always welcome your feedback. Got a special request? Message us and we’ll see what’s possible.
How do I choose the right size?
Each product page includes sizing details. If you’re unsure, send your dog’s measurements and I’ll recommend the best fit.
Each product page includes sizing details. If you’re unsure, send your dog’s measurements and I’ll recommend the best fit.
Can I order a matching set?
Yes! Many of our leads and collars are available in matching colours and styles. If you’d like a set, just let us know.
Yes! Many of our leads and collars are available in matching colours and styles. If you’d like a set, just let us know.
Returns & Exchanges
What’s your returns policy?
Returns are accepted within 14 days of delivery if unused and in original condition. Please contact us before returning.
Returns are accepted within 14 days of delivery if unused and in original condition. Please contact us before returning.
Can I exchange if I ordered the wrong size?
Of course! Let us know within 14 days and we’ll guide you through the exchange process.
Of course! Let us know within 14 days and we’ll guide you through the exchange process.
Is there a warranty on your products?
We stand by the quality of our handmade products. If you experience any issues with manufacturing or materials, please contact us and we’ll do our best to resolve it.
We stand by the quality of our handmade products. If you experience any issues with manufacturing or materials, please contact us and we’ll do our best to resolve it.
Product Care
How do I clean my lead or collar?
Most of our leads and collars can be wiped clean with a damp cloth. For stubborn dirt, use mild soap and water, then air dry. Avoid harsh chemicals or machine washing to keep your gear in top condition.
Most of our leads and collars can be wiped clean with a damp cloth. For stubborn dirt, use mild soap and water, then air dry. Avoid harsh chemicals or machine washing to keep your gear in top condition.
How should I store my dog’s lead or collar?
Store in a cool, dry place away from direct sunlight and moisture to prolong the life of your gear.
Store in a cool, dry place away from direct sunlight and moisture to prolong the life of your gear.
Contact & Support
How can I contact you?
Use our Contact Us page or email contact@itsadogthing.co.uk. I aim to reply within 24 hours.
Use our Contact Us page or email contact@itsadogthing.co.uk. I aim to reply within 24 hours.
Are you a qualified dog trainer?
Yes—every product is designed and tested by me, Darren Gray: Certified Dog Trainer, Scentwork & Mantrailing Instructor, and Canine Nutrition & Wellness Expert.
Yes—every product is designed and tested by me, Darren Gray: Certified Dog Trainer, Scentwork & Mantrailing Instructor, and Canine Nutrition & Wellness Expert.
General
Are your products suitable for working or sporting dogs?
Absolutely! My gear is built for working, sporting, and adventure dogs—tested by my own dogs in real-life conditions.
Absolutely! My gear is built for working, sporting, and adventure dogs—tested by my own dogs in real-life conditions.
Can puppies use your products?
Yes! Many leads and collars are suitable for puppies and ideal for training from the start. Not sure what’s best? Just ask.
Yes! Many leads and collars are suitable for puppies and ideal for training from the start. Not sure what’s best? Just ask.
Do you offer gift cards?
Currently, we don’t offer gift cards, but it’s something we’re considering. Stay tuned for updates!
Currently, we don’t offer gift cards, but it’s something we’re considering. Stay tuned for updates!
Where can I read reviews of your products?
You can find customer feedback and reviews on our product pages and social media. If you’ve tried our products, we’d love to hear your thoughts!
You can find customer feedback and reviews on our product pages and social media. If you’ve tried our products, we’d love to hear your thoughts!
Still got questions?
No problem! Email me or use the Contact page—I’m always happy to help.
No problem! Email me or use the Contact page—I’m always happy to help.
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